Troubleshooting & FAQ

If your events aren't appearing in Book that Meeting:

• Verify your ICS URL is still valid (test in browser)
• Check sharing is enabled in your calendar provider
• Click "Refresh Calendar" in settings
• Wait 15-30 minutes for initial sync
• Ensure the URL starts with https://

Timezone issues usually stem from mismatched settings:

• Verify your timezone in Book that Meeting settings
• Check your calendar provider's timezone setting
• Ensure all-day events are marked correctly
• Ask guests to verify their browser timezone detection

Email delivery can be affected by several factors:

• Check spam/junk folders
• Verify sender domain is configured in Resend
• Review Resend delivery logs for errors
• Ensure attendee email address is valid
• Try resending from the booking details page

Double bookings happen when calendars aren't properly merged:

• Ensure all calendars are connected and synced
• Check buffer times are set correctly
• Verify working hours match your actual availability
• Review daily meeting limits
• Refresh all connected calendars

ICS URL validation can fail for several reasons:

• Ensure URL ends with .ics
• Verify URL uses HTTPS (not HTTP)
• Test URL by pasting in browser—should download .ics file
• Check for typos or truncated URLs
• Try regenerating the URL from your provider